Frequently asked questions

I’ve already signed up but I haven’t received any contact from the broker to my email and it’s been more than 24 hours, what should I do?

First check the Spam box of your email inbox, if you haven’t received it in the main box or in Spam please contact us using the contact form, via WhatsApp or through our social networks.

I can’t access Orbit Exchange with an English IP?

No, Orbit doesn’t work with UK IPs, but you can choose any other IP in Europe, we recommend Norway, Sweden, Denmark, Belgium, Austria or Russia.

How long do withdrawals take?

It usually takes around 5 to 10 minutes before they are available in the virtual wallet.

What documents should I send to verify the account?

1 x photo ID (citizen’s card, passport, driving licence)

1 x proof of address 3 months old or less (electricity/gas/water bill, credit card bill, bank statement).

Does opening an account involve any costs?

No, the service is completely free.

Can I also access the site to bet or trade from my mobile phone?

Yes, no problem at all.

Welcome to our FAQ section

Here you'll find answers to the most common questions about the Orbit Exchange and 198 Exchange. Whether you're new or experienced, this section is designed to help you better understand how the platform works and how to make the most of your betting experience.